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Alison Miles-Jenkins
Managing Director
Training To Achieve (UK) Ltd
Are customers [url=http://www.diecastlinks.co.uk]hollister outlet[/url] complaining more easily?
The news just announced is that complaints to the UK Banking Ombudsman Service have risen alarmingly. A recent new BBC announcement said that they are up 15% on 2010. Over [url=http://www.nitafrymeece.com/louboutin/]christian louboutin pas cher[/url] half of these complaints were upheld by the Financial Ombudsman. [url=http://www.davidhabchy.com]barbour outlet[/url] One commentator in the article urges Banks [url=http://www.diecastlinks.co.uk]hollister uk[/url] to invest more resources into better complaints handling.
It need not be like [url=http://www.davidhabchy.com]barbour sale[/url] this, an effective complaints policy and attention to [url=http://www.nitafrymeece.com/louboutin/]louboutin pas cher[/url] the basics can pay dividends. For more information take a look at our tips for handling complaints.
How is [url=http://www.accrh.fr]doudoune moncler[/url] the cost of complaints handling rising?
One issue in today’s economy is that customers are tightening their belts and so are less tolerant when things [url=http://www.muvilav.it]woolrich sito ufficiale[/url] go wrong. This happens at a moment when organisations are stretched and [url=http://www.chu-forex.fr/airjordan.php]jordan pas cher[/url] often there is pressure on staff to deal with matters [url=http://www.renaissancedestoiles.fr]louboutin[/url] more quickly.
In this environment, complaints, when handled poorly, result in a significant increase in cost as customers [url=http://www.chu-forex.fr/hollister.php]hollister[/url] seek to escalate their approach through more frequent contact, [url=http://www.orlando-apts.com/cheapnfljerseys/]cheap nfl jerseys[/url] often seeking a higher authority to assist. Hence the Ombudsman is in demand in Banking. The costs of these complaints are rather like an iceberg. On the surface the numbers of complaints are bad enough but the huge size of the [url=http://www.renaissancedestoiles.fr]louboutin pas cher[/url] problem lies underneath. Each complaint is a protracted wrangle involving telephone calls, [url=http://www.fayatindia.com/giuseppe-zanotti.html‎]www.fayatindia.com/giuseppe-zanotti.html‎[/url] letters and sometimes even threats of litigation. Therefore each complaint [url=http://www.golfwithashotgun.co.uk]barbour by mail[/url] is costing money to deal with.
News about complaint handling

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Article Tags: Banking Ombudsman
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